PCI Coverage FAQ's

Why do merchants need this coverage?
If a merchant account suffers a suspected or actual data breach, the business responsible for the merchant account could incur thousands upon thousands of dollars of unexpected costs in the form of audit expenses, card monitoring and replacement expenses, and fines. These costs could significantly affect revenue… and even jeopardize the existence of a business. The PCI Protection Plan reduces a protected merchant account's monetary exposure when a presumed or actual data compromise occurs, thus providing peace of mind!

What insurance company underwrites this program?
Great American Insurance Group (www.greatamericaninsurance.com) has collaborated with RGS to create this program. Great American is a well-established, financially strong insurance group whose insurance companies hold "A" ratings from independent third party rating agencies.

What is the coverage limit?
The maximum protection is $100,000 per incident, for each merchant account.

Is there any deductible?
There is NO deductible!

If a merchant has multiple accounts, is each account protected for $100,000
The PCI Protection Plan provides protection on a per-merchant account basis but an incident and annual limit of $500,000 does apply to a merchant agreement with ten or more protected merchant accounts.

Can any merchant account qualify for this program?
Any Level 2, 3 or 4 merchant account is eligible, provided it has not already suffered a data compromise. Level 1 merchant accounts are not eligible for this protection.

Must a merchant account be PCI DSS compliant in order to be protected under the Program?
No. However, if a merchant account experiences a breach, the merchant account must become compliant before that merchant account can participate in (or re-enter) the Program.

Level 4 merchant accounts aren't breached often are they?
Absolutely, they are! Nearly two thirds of all breaches occur at Level 4 merchant accounts. In fact, Eduardo Perez, VISA USA’s Vice President of Payment Systems and Risk, stated at the 2007 Electronic Transactions Association trade show in Las Vegas, “Hackers are concentrating on the smaller merchants... that’s where we see the greatest vulnerability.”

If the transaction processing system used with a merchant account does not store magnetic stripe data, can it still have a data compromise?
Yes! While it is true that merchant accounts that store magnetic stripe data are the most vulnerable, there are a number of other risks. For example, missing or outdated security patches, using vendor supplied default settings and passwords, SQL injections by hackers, unnecessary and vulnerable services on your servers, stolen receipts, stolen computers, employee theft, and skimming can all lead to significant data compromises and subject the merchant account to audits, card replacement costs, and fines.

If a merchant account is certified to be PCI DSS compliant. Does it still need to be in the Program?
Yes! Certification of PCI DSS compliance is not a guarantee that a breach will not occur. The analogy that best describes the situation is this: “You can have the best alarm system in the world, but it is useless if you don’t turn it on.” Also, the Program covers employee theft and the physical theft of data. PCI DSS compliance alone cannot prevent these losses.

How is a data compromise reported for the Program?
To report a data compromise you simply have to:
  1. contact Royal Group Services customer support at (888) 545-7199;
  2. submit the notice from the card brand or acquiring bank that stipulates there has been (or there is the suspicion of) a data breach at your covered location; and
  3. submit a copy of the invoice provided by the certified PCI DSS auditor.

If a merchant account does suffer a loss, how quickly will the claim be processed?
Quickly! Once the relevant documentation is provided, the requests for payments will be processed. Assuming that the documentation is in order, the request should be processed within thirty days.